Operations
Read the note The ten jobs your company repeats every week
Every company runs on a short list of jobs it does again and again. Write the list down and most of what looks like a people problem turns out to be a missing routine.
Notes on running the place
Notes
Short notes on running the place
Operations
The ten jobs your company repeats every week
Every company runs on a short list of jobs it does again and again. Write the list down and most of what looks like a people problem turns out to be a missing routine.
Founders
Why your team asks you the same question twice a day
Being asked the same thing repeatedly is not a sign your team is weak. It is a sign a decision has never been written down where they can find it.
Operations
A rota that survives August
A rota that only works when everyone turns up is not a rota, it is a wish. Build the cover in and the summer stops being a crisis.
Numbers
What to measure when everyone looks busy
Busy is not a measure. Three numbers, counted every week and read out loud, will tell you more than a dashboard nobody opens.
Hiring
Hiring a second in command too early
An operations hire cannot inherit a job that has never been written down. Get the routines out of your head first, then hire someone to run them.
Handover
The handover test
Consulting work should end. If a change only survives while the consultant is in the building, it was never a change to the business.